Today, most businesses use some form of Cloud Services, whether it is for hosting, storage, Infrastructure-as-a-service (IaaS) or Software-as-a-service (SaaS). It is expected that more busineses will soon be relying on at least one public cloud service. Combined with the increase in using third part service providers to provide IT support, managed services play a critical role for all types and sizes of organizations and businesses. If your business has already made the transition to Cloud and IT support services, you need to learn how your Managed Service provider handles the different aspects of their business. In this post, you will learn a few things about managed services.

Their educational and training strategy for their staff

When you start working with a managed services Detroit, chances are that they will provide you with a list of the individual accreditation and certification their staff hold. As you probably know, certification is a very important part of managed IT service providers because they show their level of commitment to the industry. Training employees is very important because it helps to ensure that they stay up to date with latest trends and evaluate new technologies constantly that could support your business eventually.

Besides, most certifications are not easy to get because they usually involve exams, lengthy application, ongoing training and studying. Managed IT services companies have a strategic plan and resources in place show a high level of commitment towards staff education, which in turn contribute to the future of your business.

Ability to come up with new ideas

As you probably know, IT is a continuously evolving blend of concepts, technology, and ideas. One of the main things that define a great managed services Detroit company is the ability to come up with revolutionary ideas. You will want to ask the managed service provider what they are up to in the idea lab and how they can help your business to grow and achieve its goals. Tech companies that don’t grow are definitely heads towards a dangerous path, and a business owner, you don’t want to be on that path with them.

Know the different parts of the company

There are many parts of a managed services company, including networking, hardware procurement, virtualization, storage and more. When you hire a managed services Detroit service provider, make sure that you have a good working relation with the workers that developed your systems as well as this who maintain it. You also have to ensure that you can easily access the key figures in the organization. As such, you will have an extra layer of comfort while ensuring that save time by not engaging the wrong department or team. Make sure that you know the team members of these departments: security, cloud upgrades, marketing, finance, procurement, and licensing.


When working with IT infrastructure, the motto is quite simple and straight forward: knowledge is power. If you have the right knowledge, you will be able to make better decisions that will help you to grow your business in a technologically advanced world